Good news travels up fast but bad news festers in the trenches where those who possess it hope they can make it go away before anyone notices - J. & S. Welch*

If you want to know what’s happening in your organization, ask your employees, partners and customers!

How much visibility do you have to operational risks in your organization? Against the backdrop of recent colossal, costly surprises, how confident are you that you know the “ground truth”?

Where are the risks? How can you reduce costs, improve cycle time, and improve customer value delivery?

Capability Measurement's packaged and custom measurement solutions help you understand more deeply what is really happening.

What we do:

• Help executives (and their teams) launch or refocus important initiatives (e.g. change, talent management and business process management)
– Clarify the key buisness drivers and critical success factors
– Align the executive team with the project team
– Use measurement to clarify the key business drivers and critical success factors

• Function as trusted advisors by providing "straight talk" advice that reduces false starts and time wasting activities

• Ensure the success of your initiative, through:
– Baseline measurement at the start of the initiative
– Continuous tracking, formal and informal
– Deliver measurable benefits
– Develop, promote and rely on open standards

How? Through surveys and interviewing, CM asks your employees, partners and customers! We tap the knowledge that can't be found in your databases or through existing measurement processes — it's in people's heads!

Our open-standards surveys are rapidly designed and delivered, targeting key populations of interest to executives, and asking a short list of critical questions refined from statistical analyses, comparisons with a baseline population, and automated analysis and reporting.

*Jack and Suzy Welch column, Business Week, 11-19-07 "It's Insular at the Top"

410.456.8951