Companies tend to either measure the
right things but don't do a good job of actually measuring and tracking; or
they measure too many things, many of which aren't relevant. A. Hartman*

Standard and Custom Solutions

When it comes to receiving high fidelity input, face-to-face conversation is best, albeit time consuming and costly. Surveys provide statistically useful results but low responses are endemic, making data quality questionable. CM's approach is to rely on the combination of surveys and face-to-face conversations to confirm electronic findings and add interview-quality human insight. CM works with clients to:

• Distill business performance concerns and translate them into a few high-value questions

• Adapt questions from our open standards database to ensure organizational improvement will ultimately be guided by proven frameworks

• Collect human insight continuously over time to ensure that results are not based on anomolies of the organization or its environment.

CM offers services in the broad areas explained below:

1. Hosted Web Measurement Services

2. Customized and/or Standards Based Content (questions)

Hosted Web Measurement Services

CM’s solution provides electronically enabled:

• Baselines: Intermittent assessments of the performance of a specific workforce, business and/or enterprise ranging from quick insight (40-150 questions depending on the depth and breadth of interest and size of the targeted population).

• Measurement over time: Stemming from the baseline content, continuous measurement collects insights over a specified time period.

• Statistical Analysis and Reporting : Reports in various formats for reading, reviewing and export to client portals. A variety of statistical data analytics are available.

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Customized and/or Standards Based Content (questions)

CM’s domain experts command a wide range of knowledge critical to measuring business performance. The open standards-based content includes:

• Human Capital (SEI - Software Engineering Institute, P-CMM, People Capability®* Maturity Model)

• Business Process (OMG BPMM - Object Management Group - Business Process Maturity Model)

• Software Development (SEI CMMI – Capability Maturity Model Integration)

• Acquisition (SEI ACQ – Acquisition Maturity Model)

• Enterprise Risk Management

In addition to the above content, CM collaborates with organizations that have deep expertise in important domains:

• Customer insight for B to B Marketers - Institute for Study of Business Markets

• Human Capital Development Framework Accenture

* People Capability Maturity Model is a registered trademark of Carnegie Mellon University Software Engineering Institute.

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*Amir Hartman, Ruthless Execution, p. 103.

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